5 Best Dynamic Case Management Software Platforms for Increasing Efficiency

There are lots of similarities between Dynamic Case Management (DCM) and Business Process Management (BPM); however, there is the main, important difference between them — the first one deals with fixed processes, while the second one is responsible for managing dynamic processes.

Today, it is possible to find highly-effective dynamic case management software platforms that allow resolving incoming dynamic cases quicker, more accurately, and more effectively. We have chosen 5 most convenient and efficient DCM platforms that will help you in achieving your businesses goals.

 DCM software by bpm’online

 

Bpm’online’s specialists as always keep their hands on the pulse by designing quality CRM software.  Their dynamic case management software includes the following features:

  • Business process management of structured processes with effective tools for modeling, monitoring, executing, and analyzing processes;
  • Case management of unstructured processes will allow making the right decision for obtaining the highest profit;
  • System designer that provides easy and effective customization;
  • Mobile compatibility allows using the solution on the go;
  • Deployment options, including cloud-based and onsite, which allows you to choose the most suitable one;
  • Tough, multi-level security;
  • Constant support for the dynamic case management software.

 

DCM software by Pulpstream

Pulpstream is an efficient low-code cloud-based software platform. It can be used on different devices, which gives you freedom in managing businesses processes on the go.

It allows enjoying the following benefits:

  • Using any type of data;
  • Managing the lifecycle of a case;
  • Customizing anything visually;
  • Delivering real-time data.

You can check it out here.

DCM software by Eccentex

This software designed by Eccentex combines contacts, customer information, and business processes, and for a comprehensive view of your cases.

The following are some of its features:

  • Process/tasks visual builders;
  • Content/documents management;
  • Omnichannel support for IVR, phone, email, fax, messaging, social networks, and more;
  • Tough security controls;
  • History of events/interactions;
  • Holistic and customer 360-degree view.

You can check it out here.

DCM software by Software AG

This dynamic case management software developed by Software AG helps in solving issues quickly and in a hassle-free way. It allows doing the following:

  • Quickly accessing information from any system;
  • Adding workflow steps;
  • Collaborating and assigning tasks;
  • Managing cases from any place;
  • Monitoring response times.

You can find it here.

OpenText AppWorks

This is a convenient and easy way to manage interactions between people, transactions, content, as well as workflows.

The main benefits of this software are the following:

  • Improvement of outcomes and saving your time by connecting workers with the data, knowledge, and people;
  • Reduction of the efforts spent on creating, tracking, and managing cases;
  • Ensuring customers satisfaction by adapting processes to individual situations;
  • Accelerating deployment.

You can check it out here.

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